Customer Support Operations is our worldwide organization dedicated solely to keeping your fleet continuously healthy. We are around the globe and on the clock 24/7 with a full spectrum of support services.
Customer response center
As part of our global-reach, local-focus strategy for maintenance, repair, and overhaul, we have elevated our service level to provide a fully staffed service facility available 24/7, worldwide. The goal of our customer response center is to resolve all customer issues at first contact, no matter the location or hour.
Parker360 service offerings
As a systems and component provider supporting nearly every major aircraft program in service, we are uniquely qualified to provide aftermarket aircraft support. Parker360 promises to help aircraft operators and owners keep their fleets continuously healthy, around the clock and around the globe.
Providing responsiveness with customer service centers, customer response centers, joint venture facilities, global pooling centers, logistics centers, and MRO licensed centers.
Offering flexibility with leasing programs, flexible warranties, asset management, life-cycle cost management, cost-per-hour programs, and public-private partnerships.
Delivering dependability with repair and overhaul, field service engineering, depot support, maintenance support services, reliability & maintainability programs, technical training, and onsite services.
Offering availability with worldwide inventories, kitting solutions, AOG support, online order status, and asset management.
Making a difference in aftermarket support
ACE Services is a joint venture between Parker Aerospace and SIA Engineering Company, Ltd, and Parker's center of excellence for the repair and overhaul of aerospace hydraulic components in the Asia Pacific and Middle East regions.
Parker FACRI is an AS9100- and NADCAP-approved joint venture between Parker Aerospace and AVIC Flight Automatic Control Research Institute in China. It performs OEM production and support for flight control actuators for the ARJ21, C919, and MA700 and services equipment for numerous manufacturers.
Public-private partnerships (PPP) with military repair depots allow us to work on site with depot personnel to share best practices in the maintenance of Parker equipment, while streamlining processes and adding efficiency where it's needed most.
Recognizing the critical need for fast, dependable response with spares and product support, Parker Aerospace has established regional pooling centers, strategically located in Xi'an, China; Singapore; Paris, France; and Dubai, UAE.
Our Customer Support Operations provides customers with product improvements and retrofits (PI&R). We're enhancing the performance and extending the life of the global fleet by integrating cost effective new technology into our fielded products, and retrofitting improvements into other components.
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